Start safely. Keep case content out of support.
Use this guide for first-run setup, local-vault recovery, billing questions, and responsible issue reporting.
First protected session
- Sign in and open the protected workspace from a browser profile you control.
- Create a unique vault passphrase of at least 12 characters and store it separately from the device.
- Use a synthetic practice case before recording operational information.
- Export an encrypted vault backup and verify that your backup process preserves the file.
- Review the security architecture and your organization's evidence-handling requirements.
Local vault help
The vault passphrase is never sent to the hosted account and cannot be recovered by The Waldrep Company. If the passphrase is lost but a session remains unlocked, export the records and an encrypted backup before closing that session.
Initial troubleshooting should include only the browser name and version, operating system, the exact visible error, and the action that preceded it.
Billing and access
Subscription changes, invoices, payment methods, and cancellation are handled through the Stripe-hosted checkout and billing portal linked from the account page. Cancellation keeps editing access available through the paid billing period. A failed renewal immediately places the case workspace in read-only mode while preserving review and export access.
Refund requests must be submitted within seven calendar days after the initial charge or renewal charge. Include the billing email and invoice or receipt identifier, but never send case content or vault materials.
Contact
Email info@thewaldrepcompany.com for product, billing, privacy, security, or agency-licensing questions. Use a clear subject line and do not include evidence, case identifiers, credentials, secrets, sensitive personal information, or exported case records.